Production and Delivery
All items are items are bespoked, glazed and fired on location. We aim to get an item sent out 7 days after the initial order but this can take up to 14 days pending stock availability.
Mistakes on orders
The Kiln Unique advise all customers to review orders before placement to ensure all information provided is complete and accurate as the Kiln Unique will not be held responsible for errors by the customer.
In the event you find an error in your design of a 'Unique' completed order please contact us at the Kiln Unique as soon as possible, assuming the Kiln Unique have not started working on your item it may be possible to change the order, this will be down to the descretion of the Kiln Unique.
The Kiln Unique hand paints all items, we aim to replicate designs for unique orders however due to the bespoke nature and customer requirements there may be variations in the design to fit within the space of the item.
The Kiln Unique cannot accept responsibility for items once on the customers possession.